Legal
Last updated: 4 September 2026
This page explains what customers and business owners can expect regarding payments and refunds when using Norma.
Booking an appointment through Norma is free — customers never pay Norma anything to search, browse, or book. Any payment for the service itself (e.g. a haircut or a consultation) is made directly to the business, not to Norma, so it is not covered by this policy. Please contact the business directly about any refund for the service they provided.
New business accounts start with a 14-day free trial with no credit card required. Nothing is charged during the trial, so there is nothing to refund during this period.
Paid plans are billed monthly. At present, upgrading to a paid plan is arranged directly with our team (for example by email) rather than through automatic in-app card payment — self-service billing is not yet live on the platform. Because of this, we do not currently publish a fixed automatic-refund formula: any refund for a paid plan is agreed directly between the business and Norma at the time the plan is arranged.
A business may cancel its subscription at any time. Cancelling stops future billing but does not, by itself, retroactively refund the current billing period.
If you believe you are entitled to a refund, contact us at hello@normabooking.app or call +357 99 211 705 and we will review your request individually.
We expect to update this policy once automatic in-app billing is introduced, at which point it will describe a fixed, automatic refund process rather than case-by-case arrangement. The "Last updated" date above reflects the most recent revision.
Questions about a payment?
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